How's the maintenance window process in Nokia, how are critical changes done to the core network?

Purple, Lighting, Flower, Petal, Plant, Texture, Light, Art, Graphics, Green

How's the maintenance window process in Nokia, how are critical changes done to the core network?

Tiago B. asked a question to Dharmendra S.

For example, if I were to change the value of an important software flag, would I need to document the change that I would make, have it analyzed by specialists, collect information and then have the operation done while being overseen by a global operations center with on call engineers? I'm curious how Nokia handles these operations on equipment that could be processing data of millions of users at the same time of the operation, thank you!

View favourites

1 replies
14 views

Author: Tiago B.
Category: Role, Role description
Date asked: 11 June, 2022 02:42
Last update: 15 January, 2025 18:34

DS
Dharmendra S. Head Of Business Group And Shared Services Global Sales Support

Thank you for the question. Yes indeed, any software update is handled with utmost precaution and priority, and various levels of support are aligned for any emergency. The software patch is tested, confirmed by technical support, and documented before and after implementation to verify the expected response and the maintenance window is generally between 11 pm and 5 am depending upon the customer need and nature of the criticality. There could be expert support locally, centrally, and even globally, and the highest level of product line support could be aligned in advance in case of major changes.
Hope this helps. I wish you the very best.

14 June, 2022 10:17