Thank you for the very good question.
As you know, we are largely a technology company with customer-centric and product/solution /services-centric roles. Customer-centric roles include customer experience teams like account managers, Bid Managers while Business group (products/solutions/services) centric roles include roles like product managers and solutions managers. Accordingly, we have a variety of training available for these roles. Our Nokia People Strategy has different pillars like 'Growing together' and 'Leading Lights' and multiple pieces of training are part of these initiatives as well. Xcellerators, Certify 4 Success, and Marathon to Lead are a few examples to develop Customer Experience team competence. Beyond all the technical training available for the Nokia portfolio and the evolving future, we also have soft skill training available that includes leadership skills, communication skills, customer mindset, cultural aspects, etc.
Hope this answers your question. Wishing you the very best.

08 August, 2022 08:08