I provide third-level (3LS) support for Nokia’s Network Services Platform (NSP), working closely with developers and second-level support to resolve complex customer issues and improve product reliability.

I really enjoy the problem-solving aspect of my role—every case is a new challenge that pushes me to think critically and collaborate with talented teams. Working closely with developers and support engineers gives me a deeper understanding of the product and helps me grow technically. What I appreciate about Nokia is its innovative culture, supportive environment, and the opportunity to contribute to solutions that have a global impact.

My top advice to someone starting out is to stay curious and open to learning, especially from the people around you. Don’t be afraid to ask questions, take initiative, and get involved in communities like NextGEN. Building connections early on, whether through fun events or team projects, can make a big difference in how supported and confident you feel in your role.

One of my proudest achievements was serving as a student ambassador, where I organized fun and engaging events that helped build a strong sense of community. I’m now continuing that passion at Nokia as an ambassador for the NextGEN (new hire) community, where I aim to create similar experiences that connect and support new employees. In my technical role, I’ve also contributed to solving complex customer issues through 3LS support, helping improve product reliability and customer satisfaction.